Data privacy

Personal information

You may at times be asked to supply personal information to Citizens Online/Key20 Media by telephone, email, in person or via our websites. This may include sensitive personal information where it is necessary within the scope to the e-Inclusion Awards. Personal information is anything which enables us to identify you in some way, such as your name and a postal or email address.  If you supply such information, we are legally bound by the Data Protection Act 1998 to ensure that such information is only used for the purpose for which it was requested and also to ensure that the data is held securely.

If you have requested information via post or telephone, unless otherwise specified, you will be deemed to have given your consent to use your personal data to respond to your initial query / request. We will retain that information in order to respond to any further requests for information, advice or guidance.

Citizens Online and Key20 Media may on occasion suggest you contact other specialist organisations for assistance with your enquiry. Where this is the case, we will give you the contact information for that organisation so that you may contact them directly. We will not pass your personal data to any other agency/organisation without your express permission.

Citizen’s Online and Key20 Media websites (including the e-Inclusion Awards website) may include links to other sites, not owned or managed by us. We cannot be held responsible for the privacy of data collected by websites not managed by Citizens Online or Key20 Media.

All possible steps will be taken to maintain effective security for the whole of the computer system(s) as outlined in our Data Protection Policy. Please note that information transferred over the internet can never be guaranteed to be 100% secure.

Citizens Online and Key20 Media may use the services of an Internet Provider, which for financial or technical reasons may be sited outside the European Economic Area. Use of data by the Internet Service Provider on behalf of Citizens Online and Key20 Media is regulated and safeguarded by both international procedures and the observation of legal agreements to comply with the requirements of the Data Protection Act 1998.

Any communication that you transmit to, or post on, any public area of the site including, but not limited to, any data, questions, comments, suggestions, or the like, is, and will be treated as, non –confidential and non proprietary information. When entering the discussion forum, you agree not to, post, disseminate, distribute or otherwise transmit any defamatory, offensive, infringing, indecent or otherwise unlawful or objectionable material or information. Citizens Online/Key20 Media will not be responsible for the posting by any user of any defamatory, obscene or otherwise unlawful material.

Access to your information

You may request a copy of any personal information which Citizens Online or Key20 Media holds about you. To obtain this information, please email

The Data Protection Act allows Citizens Online and Key20 Media to make a reasonable charge (currently €10) for supplying this information but we will not normally impose a charge. We will reply within 20 days of receipt of your request.  It will help us to locate your records more easily if you can tell us something about the nature of your contact with Citizens Online/Key20 Media.

Any changes to this policy will be posted immediately on the website. A paper-based copy of our policy is available on request.

February 2012

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